Once your order has shipped, you’ll receive a shipped order confirmation email where you will be able to track your package. If you have any questions, you can reach out to our comfort officers here!

Don't worry, it's on its way!

Some items are shipped from separate warehouses. Just keep an eye out for the items as they should arrive the next day or two.

You can reach out to us for the specific tracking number of the item that has yet to arrive.

Get in touch with our comfort officers  here!

SUPESU ships to all contiguous states within the United States (all states except for Hawaii and Alaska).

Shipping within the US:
* FREE * for purchases over $50 USD
$5 USD for Standard (5-7 days)
$7 USD for Two Day Shipping
$14 USD for One Day Shipping

We may occasionally run out of stock in our US fulfillment centers. These orders will be shipped directly from our Shanghai Studio:

$5 USD Global Flat Fee Standard (12-14 days)

Standard Delivery takes 5-7 days. Some items  (noted in the product description) are shipped directly from our international warehouse, which may take up to two weeks. 

If inspected by customs, the delivery may be delayed by 2-5 working days. Hawaii and Alaska shipping time may be extended (3-10 days, depending on logistics transfer within the United States). In our experience though, there is about a 1% chance of this occurring.

Due to 3-6 DAYS FAST SHIPPING's rapid logistics, if the parcel sent by it needs to be cancelled or returned, the customer will have to contact us within 12 hours (while other shipping methods require notification of interception within 24 hours after this fulfilled). Otherwise it cannot be returned/intercepted.

But don't worry, you can still contact customer service after receiving the items to apply for a return :)

We accept returns and exchanges filed within 2 weeks of delivery on eligible items! Please make sure to read this section carefully to ensure that your return is successfully processed. 

Friendly Reminder:  SUPESU uses industry-leading sizing charts to help customers find the right fit for their unique body types. If you have any questions about styling or sizing, please feel free to reach out to our comfort officers before making a purchase.

The environment is dear to us and we hope we can play our part in reducing our carbon footprint and unnecessary return shipments! We are here and happy to support you throughout your purchase journey :)

Reach out to our comfort officers here!

To qualify for a return:
* Items must be submitted for a return request within 2 weeks of receiving the item.
* Items must be unworn and unwashed.
* Items must have all tags attached.
* Thank you card must be intact.
* All accessories including hair accessories cannot be returned due to hygiene concerns.
* Items purchased at discounts of over 20% are not eligible for a return or exchange.
* To keep our prices affordable, SUPESU is unable to refund shipping costs or support customer's return shipping costs. Therefore, any shipping costs must be made at the customer's own expense.
* Customers will need to send us picture proof of their return package contents prior to sending to ensure smooth and efficient returns and change experience.
* Customers must provide a shipment tracking number to their return order and SUPESU must successfully receive the return before a refund can be processed.

Reach out to our comfort officers here!

Great news! We are now accepting returns for your first purchase using your welcome discount code. For any purchases with a 20% discount or lower, you can contact our customer care here for your return/exchange questions :) 

For non-promotional months, for sale items purchased at discounts over 20%, we are unable to accept returns or exchanges.  

To determine whether your order is eligible for a return, please refer to the section: What is your returns policy?

If your return is accepted, we'll refund you the full cost of your item. However we do not refund shipping fees or cover the shipping cost of your return. 

But why can't you make returns 100% free?!

Aside from the one-off returns that we all make from time-to-time, it is often a small subset of customers that make up over 80% of all returns. 

SUPESU offers one of the best price-to-quality ratios in the market. Our pieces are made to last and never fall apart after mild use—all for an affordable price.

So after giving the question considerable thought, we figured it was best to keep our prices low for all our customers rather than raising them to offer a service that most people rarely use.

That being said, we do offer free shipping on orders over $50. That means in on the off-chance you do need to make a return, you'll only need to cover the shipping fee of a carrier of your choosing to get your refund. 

In addition, to lower any chance of you needing to make a return, we've developed industry-leading sizing charts to help you make the right sizing decision. 

If you do make a return, please remember to use a standard trackable shipping service to make sure we receive your package. 

To initiate the returns process, please contact our customer service team here. 

For eligible items, customers have 14 days to file a returns request after receiving their order. 

So you don't need to ship it back to us in two weeks. Just need to let us know that you'd like to make a return. 

To initiate the returns process, please contact our comfort officers here. 

And please let us know what went wrong! We're always looking for ways to improve. 

Yes! We now accept exchanges. 

However, we are trying to play our part in reducing our carbon footprint.  We do recommend reaching out to our customer care for sizing or styling questions before your purchase ~  

For details on our exchange process, please see How do I submit an exchange request?

To determine whether your order is eligible for a return/exchange, please refer to the section: What is your returns policy?

To make a return, customers must submit a returns request within 2 weeks (14 days) of receiving their item to be eligible. All returns need to be approved via our customer support email before we can process your return and/or refund.

When making your returns request, please provide as many details as possible about what went wrong with the following email subject:

Email Subject: (Your Order Number) Returns Request

Please remember that only items that adhere to our returns policy will be approved for a return. For more details, see the What is your returns policy? section above.

If your request is processed successfully, we will promptly send you an approval confirmation.

To make a returns request or if you have any further questions, please reach out to our comfort officers here.

To make an exchange request, customers must submit an exchange request within 2 weeks (14 days) of receiving their item to be eligible. All returns need to be approved via our customer support email before we can process your exchange.

When making your returns request, please provide as many details as possible about what went wrong with the following email subject:

Email Subject: (Your Order Number) Exchange Request

Please remember that only items that adhere to our returns policy will be approved for an exchange. For more details, see the What is your returns policy? section above.

If your request is processed successfully, we will promptly send you an approval confirmation.

To make a returns request or if you have any further questions, please reach out to our comfort officers here.

After your returns request is approved, a refund will be processed upon receiving your return. 

Please note that a refund can only be sent to your original payment method. If you no longer have access to that payment method, then you will need to contact your bank or agency for the original payment method to claim the funds after the refund is sent by us.

We try our best to get your refund to you as soon as possible, but it may take up to 10-20 business days to show up on your account depending on your method of payment. 

You will be refunded for the amount you paid for the item you are returning minus any shipping charges incurred.

For example: For an Eden Dress purchased with your welcome 10% off discount. 

Eden Dress Price: $46 USD
You used: Unique Welcome Code for 10% off 
You paid: $41.60 USD
You will be refunded: $41.60 - Initial Shipping Fee = Final Refunded Amount

But why can't you make returns 100% free?!

To better understand our principles and values for handling returns, please refer to the section: Do you offer free returns?